Warranty

Every repair carried out by Repair Pro is backed by a 12-month workmanship warranty. This page explains exactly what that covers, what it does not, and how to make a claim. This warranty is given in addition to — and does not limit — your rights under the Australian Consumer Law.

1. What is covered

For 12 months from the date of your repair, we warrant the parts we fitted and the workmanship we performed against defects in materials and faulty installation. If a part we installed or a repair we carried out fails because of a defect or our workmanship, we will repair it again, or replace the part, at no cost to you.

2. Warranty period

The warranty period is 12 months, beginning on the date shown on your repair receipt or invoice. Please keep your receipt or invoice — it is your proof of repair.

3. What is not covered

This workmanship warranty does not cover faults that are not caused by our parts or work, including:

new accidental damage after the repair — for example a fresh drop, crack, bend or crush;
liquid or moisture damage occurring after the repair;
misuse, abuse, or use with incompatible accessories or chargers;
damage caused by a third party opening, tampering with or attempting to repair the device after us;
faults in parts of the device we did not repair, or pre-existing/unrelated faults;
normal wear, and gradual battery capacity loss over time;
software issues, settings, or loss of data;
removal or alteration of any tamper-evident sticker we applied.

Liquid-damaged devices, by their nature, may develop further unrelated faults after a repair; these are outside this warranty.

4. How to make a claim

Making a claim is simple:

Bring the device back to us in-store at Shop 10/450 Nepean Hwy, Chelsea VIC 3196, or contact us first by phone or email.
Bring your repair receipt or invoice as proof of the original repair.
We will inspect the device, confirm the fault is covered, and repair or replace the part at no charge. You are responsible for any cost of getting the device to us.

Please back up your device before any warranty service, as the process may involve disassembly and testing.

5. Your consumer guarantee rights

This warranty is a “warranty against defects”. The following statement is required by the Australian Consumer Law:

“Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.”

6. Who provides this warranty

This warranty is provided by:

Repair Pro · ABN 14 631 127 976
Shop 10/450 Nepean Hwy, Chelsea VIC 3196
Email: hello@repairpro.com.au
Phone: +61 426 09 00 99

To claim under this warranty you may be required to bear the expense of claiming. See also our Terms & Conditions and Returns & Refunds policy. Repair Pro is independent and not affiliated with Apple, Samsung, Google or any other brand.