Privacy Policy

Repair Pro (“we”, “us”, “our”) operates an in-store device repair business at Shop 10/450 Nepean Hwy, Chelsea VIC 3196. We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, why, how we use and store it, and your rights. We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information we collect

We only collect personal information that is reasonably necessary to provide our repair services. This may include:

• Identity & contact details — your name, phone number and email address.
• Device & repair information — the make, model, serial/IMEI number, the fault reported, the repair carried out, and your device passcode where you choose to provide it so we can test the repair.
• Transaction information — records of the services we provided and payments made. Card payments are processed by our payment provider; we do not store full card numbers.
• Communications — messages, emails or notes from your enquiries with us.

2. How we collect it

We collect information directly from you — in person at our counter, over the phone, by email, or through forms on this website. Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym; however, we usually need your contact details to return a repaired device to you.

3. Why we use it

• To assess, quote, carry out and test repairs.
• To contact you about your repair, quote or device.
• To process payments and keep accurate business records.
• To honour our workmanship warranty and your rights under the Australian Consumer Law.
• To meet our legal and tax obligations.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

4. Data on devices left for repair

Your device may contain personal content such as photos, messages, contacts and account logins. We recommend you back up your device and remove or sign out of sensitive accounts before handing it to us. Our technicians only access your device to the extent necessary to diagnose, repair and test the fault. We do not browse, copy or extract your personal content, and we ask for a passcode only where it is needed to verify the repair works.

5. Who we share it with

We disclose personal information only where necessary, to:

• service providers who help us operate, such as our payment processor and parts suppliers (limited to what they need);
• government, law-enforcement or regulatory bodies where required or authorised by law.

We do not disclose your personal information to overseas recipients except where a third-party service provider stores data on servers that may be located outside Australia, in which case we take reasonable steps to ensure it is protected.

6. Cookies & third-party services

This website embeds a Google Maps map on our Directions page so you can find the shop. Google may set cookies and collect usage data through that embed under its own privacy policy. If we add analytics or a contact form in future, we will update this policy. You can control cookies through your browser settings.

7. Security & retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including physical security at our premises and access controls on our records. We keep personal information only for as long as needed to provide our services, honour warranties, and meet legal obligations, after which we securely destroy or de-identify it.

8. Access, correction & complaints

You may ask us for access to the personal information we hold about you, or to correct it if it is inaccurate. Contact us using the details below and we will respond within a reasonable time.

If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

9. Changes & contact

We may update this policy from time to time; the current version is always published on this page. For any privacy question or request, contact us:

Repair Pro
Shop 10/450 Nepean Hwy, Chelsea VIC 3196
Email: hello@repairpro.com.au
Phone: +61 426 09 00 99

This policy is provided for general information and transparency. Repair Pro is an independent business and is not affiliated with Apple, Samsung, Google or any other brand.