Your remedies if something isn't right. Last updated 30 May 2026.
We want you to leave happy with a device that works. This policy explains when and how you can get a repair, replacement or refund. It sits alongside — and never reduces — your rights under the Australian Consumer Law (ACL).
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a repair, replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. If a failure does not amount to a major failure, you are entitled to have it rectified within a reasonable time. These rights apply automatically and can last beyond any voluntary warranty period.
If a repair we carried out develops a fault caused by our work or the parts we fitted, bring the device back to us. We will inspect it and, where the fault is covered, re-perform the repair or replace the part at no charge under our 12-month workmanship warranty. Where there is a major failure in our service, you may choose a refund of the price paid for that service instead.
Because a repair is a service performed on your device, we are generally unable to offer a refund for change of mind once work has started or been completed. If you change your mind before work begins, any deposit you paid is refundable, less the cost of any special-order parts already obtained for your job.
If you buy a device, part or accessory from us that turns out to be faulty or not as described, you are entitled to a remedy under the consumer guarantees. Bring it back with your proof of purchase and we will assess it and provide a repair, replacement or refund as appropriate to the problem.
We do not charge a fee to assess a claim made under the consumer guarantees or our warranty. You are responsible for the cost of returning the device to our store.
Where a refund is due, we process it using your original payment method where practicable, within a reasonable time after we confirm the claim.
The quickest way is to bring the device in-store. You can also contact us first:
Repair ProIf we can't resolve a problem together, you can contact Consumer Affairs Victoria at consumer.vic.gov.au. This policy is provided for general information; we recommend having it reviewed by a qualified legal professional.